Refund Policy

Our refund policy follows the UK Consumer Rights Act 2015. You have the right to request a return or refund under the following conditions:

• You notify us within 14 days of receiving the item

• The item is unused, in its original condition, and in original packaging

• Certain products such as personal care or hygiene items may not be eligible for return due to health regulations

Refund Process
To start a return, email us at support@raizera.com with your order number and reason for return. We will provide you with return instructions.

Return Shipping
Return costs are the responsibility of the customer unless the product is damaged or incorrect.

Refund Timeframe
Refunds are processed within 5–7 business days after we receive and inspect the returned item.